Veterinary Receptionist

Defiance Veterinary Clinc, Defiance Ohio

We are seeking an experienced, highly organized Veterinary Receptionist / Customer Service Representative who thrives in a fast-paced environment and delivers exceptional client care. This role is ideal for someone with strong multitasking abilities, a positive attitude, and a passion for both animals and people. The ideal candidate is tech‑savvy, detail‑oriented, and capable of managing multiple responsibilities while maintaining professionalism and empathy.

• Greet clients and patients warmly, creating a welcoming and supportive environment
• Manage a high-volume phone system, including scheduling appointments, answering inquiries, and triaging calls appropriately
• Coordinate appointment scheduling efficiently while balancing urgent care needs
• Process payments, invoices, and maintain accurate financial records
• Maintain and update patient records with precision and confidentiality
• Communicate clearly with veterinary staff to ensure seamless patient care
• Handle client concerns with empathy, professionalism, and problem-solving skills
• Support daily clinic operations, including administrative and clerical tasks
• Maintain a clean, organized front desk and reception area

• Previous experience in a veterinary clinic or medical office preferred
• Strong multitasking and time-management skills in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of attention to detail and organizational ability
• Tech‑savvy with the ability to quickly learn new systems and software
• Experience with Avimark and/or ezyVet is preferred, but not required
• Ability to remain calm and professional in high-pressure or emotional situations
• Genuine compassion for animals and their owners

• Positive, team-oriented mindset
• Dependable and punctual
• Adaptable and proactive
• Strong work ethic and willingness to learn

• Supportive team environment
• Opportunities for growth and development