House Supervisor - Defiance Hospital

Mercy Health is a faith-based and patient-focused organization that exists to enhance the health and well‑being of all people in mind, body, and spirit through exceptional patient care. Success requires a culture of compassion, collaboration, excellence, and respect. Mercy Health seeks people committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

The Facility Nursing Supervisor is responsible for maintaining continuity of patient care in the absence of the unit nurse managers/directors in all areas of the hospital.

• Supervises and coordinates activities of hospital personnel to maintain continuity of a safe and efficient standard of care.
• Makes patient care assignments according to staff ability and patient needs.
• Evaluates care given by others under his/her direction and provides appropriate changes and feedback.
• Maintains accountability for own care and care delegated to others; adheres to ethical and legal standards.
• Seeks assistance from appropriate resources when needed.
• Visits nursing units to oversee nursing care and evaluate patients’ condition.
• Evaluates census and acuity level of patients per unit; collaborates with ROC (Resource Optimization Center) and other department leaders for patient care assignments.
• Works with supply chain leadership to expedite efficient delivery of materials (medications, equipment, linen, food, and information services) to patients, physicians and staff.
• Responds to emergency codes throughout the hospital and directs staff as appropriate.
• Promptly escalates issues through the chain of command.
• Notifies on‑call personnel of impending emergency surgery.
• Utilizes the nursing process to assess overt and covert physical, psychological, and sociocultural needs of all patients.
• Applies basic principles of effective communication to meet the needs of the patient and family.
• Works collaboratively with the interdisciplinary team to provide quality care in relation to patient assignments and workflow activities.
• Uses a problem‑solving approach to address patient and unit issues and makes realistic recommendations for change.
• Supports the mission and vision of the organization; adheres to BSMH policies.
• BSMH nurses practice and deliver care in accordance with the core concepts and intention of the BSMH Nursing Professional Practice Model.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

Bachelor of Science in Nursing (preferred)

• Current RN license in the state where they are working or covered by the compact (required)
• BLS Basic Life Support (required)
• PALS Pediatric Advanced Life Support (preferred)
• ACLS Advanced Cardiac Life Support (preferred)
• Nurse Executive Certification or designated specialty certification (preferred)

• 2 years nursing experience with a minimum of 1 year clinical experience (preferred)
• Charge nurse or management experience (preferred)

• Build collaborative relationships
• Collaborate with physicians and other medical staff
• Conflict resolution
• Effective oral communication
• Establish an environment that values diversity
• Facilitate consensus building
• Facilitate group discussion
• Inspire desired behaviors and manage undesired behaviors
• Interpersonal communication
• Relationship building
• Situational leadership
• Stakeholder engagement
• Written communication
• Application of high reliability concepts
• Care delivery models and patient care across the continuum
• Clinical outcomes
• Education and developmental practices
• Evidence‑based practices
• Hospital policies and procedures
• Nursing and clinical best practices and research
• Nursing professional practice
• Patient care services
• Performance improvement
• Quality clinical care
• Quality improvement
• Regulatory standards
• Risk management
• Working knowledge of patient safety programs, identifying risks, and…