Account Specialist

Pay Range

$49,000.00 - $67,300.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing, researches and resolves customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.

Roofing Systems Guarantee responsibilities include maintaining files, processing payments, issuing in a timely manner, and transferring guarantee ownership.

• Order Management, ensuring all information is accurate to ensure perfect order delivery
• Maintain guarantee to‑do list, mail and fax each day, and issue guarantees in a timely manner

• Build relationships with our external customers and partner with internal customers to ensure customer satisfaction

• Pro‑actively communicate daily with internal and external customers
• Manage credits, debits and deductions
• Resolve customer issue complaints
• Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
• Manage and maintain spreadsheets/reports
• Assist in training new employees and cross‑train across all Insulation Systems channels
• Handle basic product information calls from downstream customers
• May be required to perform other related duties as assigned

• High School Diploma plus 5 years experience OR BA degree with 1 year experience
• Solid interpersonal, verbal and written communication skills
• Basic analytical decision making and ability to think through complex issues
• Proficient in Microsoft Word, Excel, Outlook
• Basic knowledge of SAP or ERP systems
• Basic knowledge of Accounts Receivable concepts for deduction resolution
• Solid attention to detail
• Solid organizational and prioritization skills
• Solid ability to multi‑task
• Solid ability to work in a team environment as well as independently with limited supervision
• Ability to develop product knowledge
• Basic problem resolution and negotiation skills
• Solid listening skills
• Solid relationship building skills with internal and external customers
• Minimal travel required (0 to 10 days per year)
• May be required to lift, carry, push or pull up to 25 pounds

Johns Manville offers a wide range of benefits including health, dental, vision, wellness, critical illness insurance, 401(k) plan with company match, paid vacation, sick and parental leave, life insurance, disability coverage, employee assistance program, basic and supplemental life insurance, accidental death and dismemberment insurance, tax‑saving accounts, tuition reimbursement, and training opportunities.

We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Johns Manville is a proud Equal Opportunity/Affirmative Action employer. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.