Desktop Support Specialist

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.

• Install, configure, and maintain computer systems and network peripherals.

• Diagnosing and resolving technical issues promptly and efficiently.

• Support end-users by providing training and guidance on using IT systems.

• Implement and follow IT policies and procedures to ensure compliance.

• Maintain detailed records of technical issues, solutions, and maintenance activities.

• Collaborate with other IT staff to ensure holistic support for the IT infrastructure.

• Upgrade and repair hardware and software systems as necessary.

• Travel to location to provide technical support on-site.

• Troubleshoot network and server issues with relevant teams.

• Work on user tickets and resolve on Priority.

• Troubleshoot on all devices at the site and working with relevant teams on upgradation.

Qualifications

• Associate degree in Information Technology or related field preferred.

• Experience in IT support or a similar technical role.

• Strong understanding of computer networks, hardware, and software.

• Proficiency in diagnosing and troubleshooting technical issues.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage time effectively.

Skills

• Hardware troubleshooting

• Software installation

• Network configuration

• Technical support

• Customer service

• Problem-solving

• Time management

• Communication

• Windows and Mac OS proficiency

• Basic cabling knowledge