Naperville Facility Operations Specialist

Naperville Facility Operations Specialist (3933)

Position Summary

Under the direct supervision of the Facilities Manager, the Facility Operations Staff Member supports conference setups, custodial services, light building maintenance, and administrative duties for Sales and Catering. The role requires a mature, dependable individual with strong communication skills, sound judgment, and the ability to work independently with minimal supervision.

• Perform room setups, breakdowns, and resets for classes, conferences, and tenant services.
• Coordinate with conferencing staff to ensure spaces meet event specifications and all equipment is functioning properly.
• Perform custodial duties to maintain a clean, safe, and welcoming environment throughout the facility, including routine cleaning of offices, classrooms, and common areas; restocking supplies; addressing spills or hazards; operating cleaning equipment.
• Maintain and perform custodial duties on building and grounds, including light maintenance and repairs; report maintenance issues on the Facility Management System (FMS); assist in repair and maintenance of buildings and equipment as required.
• Provide administrative and technical support for Audiovisual and IT assistance to faculty, students, tenants, and clients; set up, support, and backup audiovisual equipment in classrooms and event spaces.
• Perform other related duties as assigned.

• High School Diploma or equivalent.
• At least two (2) years (24 months) of experience or education in a related field, including college coursework in facility management, operations management, or a closely related field (e.g., 60 semester hours = one year of experience), vocational/technical training, or work experience in building operations.

• Customer service principles.
• Basic mathematics, including arithmetic and statistics.
• Administrative and clerical procedures and office systems.
• Computer hardware and software knowledge.
• Business and management principles for strategic planning and resource allocation.
• Problem‑solving and decision‑making ability.
• Organizational and record‑keeping skills.
• Effective communication with diverse audiences.
• Interpretation of work‑related documents and procedures.

• Two (2) years of conference or hotel experience.
• Basic building systems repair ability.
• Computer experience helpful.
• Knowledge of current practices and emerging trends in faculty needs and technology.
• Ability to remain calm under pressure and prioritize duties.

Full‑time, 37.5 hours per week. Working hours Monday – Thursday, 2:30 pm – 10:00 pm;
Saturday, 7:00 am – 5:00 pm.

NIU is an equal‑opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability, marital status, veteran status, sexual orientation, gender identity, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.