Customer Service Assistant
Job in
DeKalb, DeKalb County, Illinois, 60115, USA
Listed on 2026-06-07
Listing for:
Northern Illinois University
Apprenticeship/Internship
position Listed on 2026-06-07
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Bookkeeper/ Accounting Clerk
Job Description & How to Apply Below
Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.
The Office of the Bursar is a support service department in the Division of Administration and Finance. Within the Office of the Bursar there are four key areas of operation:
Accounts Receivable, Cashiering, Account Counseling and One Card . Each of these operations provides services and support to NIU students, commercial customers and other NIU departments.
Position Summary
This position is responsible for front office customer service and administrative duties for the One Card Office and Bursar Cashier Office such as accepting and processing payments, researching and troubleshooting transaction issues, and assisting students, parents, faculty/staff and departments . In addition, this position will be responsible for assisting with all related services and account issues, such as processing photo , resolving card holder concerns, processing huskie buck's payments, researching transactions and much more.
Essential Duties and Responsibilities
Cashiering
* Review and document daily register transactions
* Prepare daily deposit tickets
* Safely transport deposits to the Bursar Office as needed
* Assist with reviewing deposit paperwork processed by the Bursar Office
* Collect funds through cash, checks, Huskie Bucks, money orders, and wire transfers
* Deposit funds for customers into their debit card accounts known as Huskie Bucks
* Charge Bursar accounts as needed for lost or damaged
Customer Service
* Greet all students, faculty, staff, and community members in the Bursar Office or One Card
* Answer and redirect office telephone calls and check voicemail messages throughout the day
* Respond to emails for One Card, Bursar, and the Cashier within 24 business hours of receipt
* Assist with both One Card and Bursar cashier operations by serving customers and visitors at the front desk, processing, creating, and troubleshooting and resolving cardholder and Bursar account issues
Processing Transactions
* Process refunds for printing corrections, student Huskie Bucks accounts, and other approved requests
* Process student payments, departmental payments, Commercial A/R payments, Perkins Loan payments, and State Offset payments in People Soft
* Process Bursar Charges in People Soft as needed
* Process DOIT ticket requests for departmental printing credit cards by loading accounts onto physical cards and preparing them for pickup by the requesting department
* Manually process department requests for Huskie Bucks courtesy cards related to survey giveaways, Dining closures during breaks, and other approved purposes
Supplies Inventory
* Maintain and monitor card stock for several types of technology cards used for One Card, badges, partnership cards, and related purposes
* Conduct monthly printing supply audits and notify the One Card/Cashier Manager when supplies are within 60 days of depletion
* Refill office supplies as needed and notify the One Card/Cashier Manager or designated staff responsible for ordering standard office supplies
Training
* Assist in training students and extra-help employees
* Assist in documenting all completed training activities
* Maintain and update front desk training guides
Records and Procedure Maintenance
* Maintain and document changes to both Bursar Cashier and One Card operating procedures
* Assist in maintaining the filing systems for both the Bursar Cashier and One Card Offices
* Prepare and organize old records for storage through NIU Records Management
* Assist in recording and tracking expired files and support requests for the destruction of expired files in accordance with NIU Records Management procedures
Misc.…
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