Operations Manager - Dekalb IL, Sort Center

Description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We’re looking for motivated, customer-focused leaders who want to join a site that is building something different.

IGQ9 isn’t just running a sort center — we’re growing it into something more. We actively pursue AI-driven innovation to solve operational problems, empower our teams to think big on projects with site and regional impact, and challenge the status quo of what a building at our scale can become. If you want to operate and build, this is the role.

As an Operations Manager, you will lead and develop a team of salaried and hourly talent. You’ll be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

You will also play a key role in ensuring customer orders are delivered at the right time, to the right location.

Our workflow has three major components:
First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer’s door). One thing is constant for all workflows: our vision and dedication to the customer.

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact — own initiatives that push the building forward, not just maintain it.
• Identify and pilot AI and automation solutions that improve safety, quality, and efficiency.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
• Contribute to a culture where innovation is expected and growing the operation beyond its current state is everyone’s job.
• Partner with site leadership to identify Think Big opportunities that improve associate experience, reduce cost, or increase throughput beyond current operational design.
• Own and drive continuous improvement initiatives using AI tools, automation, and data analytics to challenge legacy processes.
• Develop and present business cases for technology pilots and process innovations to regional leadership.
• Coach and grow front-line leaders into future OMs — actively build a leadership pipeline, not just manage the current roster.
• Serve as a bridge between corporate innovation programs and floor-level execution, translating new tools into practical adoption.
• Lead cross-functional kaizens and working backwards sessions to solve systemic problems rather than treating symptoms.
• Own labor strategy for your shift — proactively shape headcount, flex, and VTO decisions based on real-time data.
• Champion a culture of experimentation where associates feel empowered to surface ideas and test improvements without fear of failure.

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment subject to variable temperatures and weather (includes outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

IGQ9 is a sort center in DeKalb, IL, that is still writing its story. We’re a newer site that launched with a growth mindset — our leadership team actively pursues AI innovation, challenges legacy processes, and treats every peak as a chance to get sharper. We run lean, move fast, and expect our managers to build, not just operate. If you want a role where you shape the culture and trajectory of a building rather than inherit someone else’s, this is it.

We’re growing into more than a sort center — and we need leaders who want to grow with us.

Our fulfillment network launches new Operations sites every year, providing various opportunities for professional growth. We hire Operations Managers based on location preference and the business’s current openings.