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Customer Service Representative
Job in
DeKalb, DeKalb County, Illinois, 60115, USA
Listed on 2026-05-01
Listing for:
VieMed Healthcare
Full Time
position Listed on 2026-05-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Provide Exceptional Customer Service:
Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience. - Maintain a Welcoming and Organized Retail Environment:
Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients. - Collaborate with Patient Care Team:
Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up. - Accurate Data Entry:
Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service. - Team Support:
Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.
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