Customer Service Representative

Key Responsibilities

* Provide Exceptional Customer Service:
Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.

* Maintain a Welcoming and Organized Retail Environment:
Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.

* Collaborate with Patient Care Team:
Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.

* Accurate Data Entry:
Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.

* Team Support:
Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.