Behavioral Health Counselor-Community Support

Description

Behavioral Health Counselor/Case Manager

Reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Moderate to severe mental illness and co-occurring disorders requiring case management, varies from once a week to once a month

Meeting with clients in the community or in their homes with the intention of providing case management support, transporting to medical/psych appointments, connecting to resources, assisting in food pantry pick‑up, practicing coping skills in the community, assisting in signing up for benefits like Medicaid/SSDI/SSI, etc.

As a member of a multidisciplinary team, the Behavioral Health Counselor assists in providing patient assessments and treatment as directed. Under supervision, this role provides supportive counseling, case management, and community support services. The Counselor assesses patient and family needs, develops treatment plans, provides and evaluates patient care, and assists with discharge planning.

• Screen and evaluate requests for service
• Collect and report social history for assigned cases
• Intervene, stabilize, and manage acute crisis situations
• Assess and evaluate client needs, strengths, goals, and resources
• Develop individual plans with clients utilizing available assessment tools
• Work with an interdisciplinary team in reviewing cases and developing individual plans
• Implement individual plans through rehabilitation services such as case management, advocacy, outreach, skills training groups, social rehabilitation, community support, and support counseling
• Provide linkage case management, participate in treatment planning, and discharge planning
• Consult with other center staff regarding problem assessment and treatment/intervention planning
• Refer and link clients to other human services programs
• Serve a a liaison to other agencies as needed
• Train other providers and non‑providers in areas relating to service specialties

• Bachelor's degree in Behavioral Health
• All NM Ben Gordon Center (WR849) employees, at the time of hire and annually, are required to have a valid State of Illinois driver's license, current auto liability insurance, and an annual driving abstract
• Advanced verbal and written communication skills

• One year of experience interacting with clients in an outpatient setting

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.