IT Infrastructure Supervisor

IT Infrastructure Supervisor – Manage day‑to‑day site IT support operations, supervise a team of 2–3 analysts, ensure reliable hardware, software, server and network support, incident response, and continuous improvement of IT processes.

• Supervise and support a team of 2–3 IT analysts, including assigning work, monitoring performance, and providing coaching and development.
• Oversee standard and local hardware support for workstations, laptops, tablets, Zebra and HP printers, RF devices, and networking equipment.
• Oversee standard and local software support for Windows operating systems, Microsoft Office suite, Lotus Notes databases, and security software.
• Ensure accurate maintenance of site dashboards covering computers, printers, servers, networking equipment, IT work tickets, and PC/server vulnerabilities.
• Coordinate and support incident response, troubleshooting, and problem resolution to maximize site‑related resource uptime.
• Participate in and help manage after‑hours support coverage and escalation response as needed.
• Monitor service requests and incident tickets to ensure timely resolution and adherence to service expectations.
• Identify recurring technical issues and implement corrective and preventive actions.
• Partner with site leadership, users, and broader IT teams to support operational needs and infrastructure stability.
• Maintain compliance with IT standards, security requirements, and operational procedures.
• Support asset visibility, vulnerability tracking, and local infrastructure health reporting.
• Drive a customer‑focused support environment with clear communication and effective prioritization.

Required qualifications (minimum):

• Bachelor’s degree or higher in Information Technology (completed and verified prior to start).
• Five (5) years of experience in Information Technology in a manufacturing, private, public, government, or military environment.

Additional qualifications that could help you succeed even further:

• Two (2) years’ of previous leadership, supervisory, or team lead experience preferred.
• Experience in IT support, infrastructure support, or end‑user computing environments.
• Working knowledge of workstation, laptop, tablet, printer, server, and networking support.
• Ability to manage multiple priorities in a fast‑paced support environment.
• Strong written and verbal communication skills.
• Willingness to support after‑hours escalations as business needs require.

• Dekalb, IL (Onsite, 5 days per week).
• Travel may include up to 15% domestic/international.
• Relocation not authorized.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Applicable to US applicants only. The expected compensation range for this position is $124,127 – $151,710, which includes base pay plus variable incentive pay if eligible. 3M offers many programs to help you live your best life – both physically and financially. 3M regularly benchmarks competitive pay and benefits with comparable companies.

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.