IT Infrastructure Supervisor
Job in
DeKalb, DeKalb County, Illinois, 60115, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Specialist, Network Administrator
Job Description & How to Apply Below
Responsibilities
- Lead day-to-day site IT support operations and supervise a team of 2–3 analysts
- Ensure reliable hardware, software, server, and network support while driving timely issue resolution
- Provide hands‑on technical guidance and support continuous improvement of site IT processes, dashboards, and service performance
- Supervise and support a team of 2–3 IT analysts, including assigning work, monitoring performance, and providing coaching and development
- Oversee standard and local hardware support for workstations, laptops, tablets, Zebra and HP printers, RF devices, and networking equipment
- Oversee standard and local software support for Windows operating systems, Microsoft Office suite, Lotus Notes databases, and Security software
- Ensure accurate maintenance of site dashboards covering computers, printers, servers, networking equipment, IT work tickets, and PC/server vulnerabilities
- Coordinate and support incident response, troubleshooting, and problem resolution to maximize site‑related resource uptime
- Participate in and help manage after‑hours support coverage and escalation response as needed
- Monitor service requests and incident tickets to ensure timely resolution and adherence to service expectations
- Identify recurring technical issues and implement corrective and preventive actions
- Partner with site leadership, users, and broader IT teams to support operational needs and infrastructure stability
- Maintain compliance with IT standards, security requirements, and operational procedures
- Bachelor’s degree or higher in Information Technology (completed and verified prior to start)
- Five (5) years of experience in Information Technology in a manufacturing, private, public, government, or military environment
- Two (2) years’ of previous leadership, supervisory, or team lead experience preferred
- Experience in IT support, infrastructure support, or end‑user computing environments
- Working knowledge of workstation, laptop, tablet, printer, server, and networking support
- Ability to manage multiple priorities in a fast‑paced support environment
- Strong written and verbal communication skills
- Willingness to support after‑hours escalations as business needs require
- Bachelor’s degree in Information Technology
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