Classroom & Media Technologist II (3094

Classroom & Media Technologist II (3094)

Position Information

Working Position Title
- Classroom & Media Technologist II (3094)

Classification
- Information Technology Support Associate - CUSTOM CLASSIFICATION

Position Number -

Open Date - 07/30/2026

Close Date - 08/06/2026

Employee Class
- Staff

Full-Time/Part Time
- Full-Time

FTE - 1.00

Position Status
- Regular

FLSA
- Non-Exempt

Job code - 5032

Union Representation
- Non-Union

Unit/Department
- Integrated Media Technologies

College/Unit
- Integrated Media Technologies

Division
- Div Information Technology

Location - SP 130

Link to Department Website or Custom Search Page -(Use the "Apply for this Job" box below)./doit

Overview
- Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

Position Summary
- The person in this role works closely with faculty, staff, students, vendors, and other university constituents to support reliable technology-enabled learning environments. The position contributes to classroom technology deployments, equipment refresh initiatives, advanced documentation, inventory management, user support materials, and operational improvements that support instructional and media technology services.

The Classroom and Media Technologist II provides advanced technical support, training, and assistance for classroom, media, and collaboration technologies used throughout the university's instructional, meeting, and event spaces. This position installs, configures, supports, maintains, and troubleshoots basic and advanced media equipment and systems; responds to service requests and incidents; resolves escalated issues; and coordinates with internal and external providers when additional support is required.

Essential Duties and Responsibilities
- Classroom & Media Technology Support Installs, configures, supports, and maintains basic and advanced classroom, media, and collaboration technologies to ensure functional and reliable learning and similarly enhanced spaces.

Proactively conducts routine system diagnostics and preventative maintenance activities to ensure equipment and systems are functioning as designed and intended.

Responds to incidents and service requests so that non-functioning equipment and systems are rapidly restored to full functionality.

Resolves escalated incidents involving classroom technology, presentation systems, video conferencing technologies, lecture capture systems, control systems, and related peripheral equipment.

Escalates or refers unresolved incidents to appropriate internal teams, vendors, or external service providers.

Provides guidance to other media technologists when troubleshooting more complex classroom and media technology issues.

Ensures mobile technologies and temporary equipment setups are deployed when and where requested.

User Training, Support, & Service Coordination Instructs faculty, students, staff, and other users in the operation and use of classroom and media technologies to enhance proficiency and confidence in technology-enhanced learning environments.

Provides one-on-one assistance and just-in-time support for instructors and presenters experiencing technology-related issues.

Develops and maintains user guides, training materials, and support resources used in classroom and media-enhanced spaces.

Assists with training delivery approaches used by media technologists and student employees.

Provides customer-focused support for instructional, academic, administrative, and event-related technology needs.

May provide direction, guidance, or task coordination for student employees or other temporary support staff.

Participates in conferences, webinars, training sessions, certification courses, and professional development opportunities to maintain technical knowledge and skills.

Advanced Documentation & Asset Management Develops and maintains advanced technical procedures to ensure consistent application of support and operational practices.

Documents and reports incidents, requests, resolutions, and outcomes in support of service management and shared knowledge resources.

Verifies the accuracy of technical documentation to support efficient operations and service delivery.

Reviews technical documentation regularly to keep procedures current and aligned with classroom and media technology changes.

Contributes to the development and maintenance of system documentation, room documentation, equipment records, wiring diagrams, and related support materials.

Documents the location, status,…