Data Center Technician IC1

Level 1 - Data Center Technician #13457

Basic knowledge of or hands-on experience with computer hardware and repair needed.

Onsite - Dekalb, IL.. (Only open to currently local applicants - relocation applicants will not be considered.)

Monday through Friday 8am - 5pm. (SEE BELOW NOTE)

The expectation there is that a technician works a minimum of 2 weekend shifts a month

Day(s) will be taken off during the week when working a weekend to maintain a 40 hour work week.

As a Data Center Technician
, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.

• High School Diploma or GED.
• Personal vehicle needed onsite and valid drivers license.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Quick learner with the ability to adapt to new software and tools.
• Strong professional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

• At least 1 year of computer hardware repair experience.
• Associate or bachelor’s degree in a related field, or currently pursuing one.

• Gain a solid understanding of the ticket management process
  and contribute to timely resolution.
• Learn and apply diagnostic methods
  to troubleshoot data center equipment effectively.
• Accurately pull and manage inventory
  in accordance with established documented processes.
• Ability to work cross functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques
  , including replacing hard drives, RAM, motherboards, and other components.
• Assist with physical tasks
  , such as moving and racking equipment for special projects. We are Hardware/component replacement focused with the possibility of delving into software in the future.
• Perform additional tasks as directed by management to support operational goals.

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