General Manager - Dekalb, IL
Listed on 2026-01-06
-
Management
Operations Manager, General Management
About the job General Manager - Dekalb, IL
General Manager
The General Manager is responsible for providing leadership for all essential branch activities including P&L management, business development activities, workforce management, training, sales management, facilities management, warehouse management, and fleet management.
A qualified candidate will have demonstrated success at being a strong problem solver and capable of generating and implementing strategic decisions using a combination of analysis and experience.
Key
Responsibilities and Duties:
Effectively leads and is accountable for all aspects of sales and field operations to ensure customer expectations and company financial objectives are met
Perform to monthly, quarterly, and annual budget goals and KPI's
Build and develop a team of technicians to achieve both individual and branch goals
Provide a best-in-class customer experience to build a solid reputation of quality work in the market
Follow systems and operational practices that will drive success in the home service and replacement market
Drives sales programs and incentives to achieve targeted growth and financial results
Performs at a high level while creating a meaningful work environment for the growth and development of the team
Accountable for ongoing technician training including communication, leadership, and technical expertise
Communicates key business updates to the President/CEO as necessary
Continuously recruit and hire the best talent available to expand the team for growth
Preferred
Qualifications and Skills:
At least 5 years of successful management and related technical experience
Highly motivated to get things done the right way
Excellent communication (verbal and written) and active listening skills
Highly confident, skilled leader who is persuasive with a selling personality
Must enjoy being constantly challenged to grow and improve operationally
Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, Outlook with the ability to learn new service software
Strong business and financial acumen
Must feel comfortable using key performance and financial metrics to manage the business and excel as a leader
Demonstrated success at building a team of technicians who do quality work
Able and willing to connect with the community to identify new opportunities and recruit new talent
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).