Supervisor Revenue Cycle-Behavioral Health

Job Description

Location:

DeKalb, IL

This is a full-time position, 40 hours/week.

Required: Three (3) years of experience in a hospital setting or related field.

The Supervisor, Revenue Cycle reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The supervisor provides overall leadership in planning, organizing, and directing activities that support patient access within the system. The supervisor monitors staff productivity, quality, and efficiency to ensure excellent patient safety and satisfaction and timely and accurate billing. Serves as a role model for all aspects of professional, communication, education and leadership activities. Demonstrates the ability to be organized and function well in stressful situations.

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with way‑finding.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co‑workers within and across departments and hospitals. Communicates effectively with others, respects diverse opinions.
• Uses organizational and Unit/Departmental resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Orders and maintains office supplies and uniforms, where appropriate, in a cost effective manner.
• Serves as expert for all software and equipment systems utilized in the department.
• Serves as liaison with TIS for all equipment and software issues.
• Runs necessary reports as directed by the department manager.
• Maintains Team Site for the department.
• Has a working knowledge of Microsoft Excel, Word and PowerPoint. Measured through testing and completion of work assignments.
• Has a working knowledge of Kronos for timekeeping of staff payroll and appropriate usage of paycodes and comments to assure proper allocation of productive and non‑productive salary expense.
• Uses timely, effective communication methods (e.g., email, huddles, one‑on‑one's, etc) to update staff on departmental priorities and programs.
• Creates a culture of respectful communication by listening, demonstrating approachability, practicing meeting/voicemail/email courtesy.
• Ask for staff input; listens to varied perspectives and solutions.
• Demonstrates ability to communicate effectively and efficiently across departments/sectors of the system with all levels of management and with patients, visitors and other customers.
• Works with Manager to acknowledge and celebrate individual and team contributions.
• Returns all voicemail/email messages and customer calls within one business day.
• Utilizes and models AIDET principles when interacting with patients and or families.
• Collaborates with Manager to make effective hiring decisions. Ensures orientation process and competencies are met.
• Identifies staff's individual skills and interests; provides timely, positive, constructive feedback: addresses performance gaps as they occur with clear action plans and timelines for improvement.
• Works cooperatively with Manager to complete mid‑year and annual evaluations and individual reviews with all staff.
• Involves staff in planning and decision‑making as appropriate. Holds staff accountable for follow‑through and results.
• Solves problems and makes decisions. Troubleshoots operational processes, making appropriate recommendations to Manager.
• Independently schedules, organizes and carries out staff meetings evidenced by documented agendas/minutes. Holds staff accountable…