Assistant Director of Volunteer Engagement

Assistant Director of Volunteer Engagement

Working Position Title
- Assistant Director of Volunteer Engagement (4715)

Classification
- Assistant Director

Position Number -

Employee Class
- Staff

Full-Time/Part Time
- Full-Time

FTE - 1.00

Position Status
- Regular

FLSA
- Exempt

Job code - 1040

SPS
03

Union Representation
- Non-Union

Union Code - N/A

Unit/Department
- Alumni Services

College/Unit
- Alumni Services

Division
- University Advancement

Location - BARSM ALUM

Link to Department Website or Custom Search Page -

Overview
- Are you ready to be the spark that ignites a global network of alumni passion? We are looking for a high-energy, strategic, and relational Assistant Director to act as a primary support for our alumni volunteer ecosystem. In this role, you won't just connect alumni to volunteer activities—you will build a movement. As a key leader in planning and executing volunteer opportunities and creating and sustaining a thriving volunteer pipeline, you will be the "face of engagement," transforming simple inquiries into lifelong commitments of service.

Whether you are busy implementing high-impact volunteer opportunities, recruiting at engagement events or digital-first networking, you'll be the catalyst that connects alumni back to the heart of the University.

The Skills You Bring to the Table We are looking for a proactive leader who balances charisma with meticulous attention to detail. To thrive in this position, you will need:

• The "Human Superpower":
  Strong communication skills are vital, as you will act as a key liaison between volunteers and campus partners, fostering seamless collaboration across the University.
• Unwavering Integrity:
  You consistently behave in a manner that meets the institution's high ethical standards, particularly when handling sensitive donor and constituent data.
• A "People-First" Mindset:
  You are energized by responding to volunteer interest forms and inquiries, treating every interaction as an opportunity to build a stronger Huskie community.
• Collaborative Agility:
  You will work closely with the Assistant Director for Affinity Groups to harmonize regional and remote volunteer efforts, ensuring a unified experience for alumni everywhere.

Position Summary
- As a key driver of the alumni volunteer lifecycle, you will focus on day-to-day operations of our many dynamic engagement activities. Working under the oversight of the Director of Alumni Volunteer Engagement, you will own an activity portfolio that changes lives. In this role, your impact will be seen through:

• Strategic Recruitment & Retention:
  You will intentionally identify, vet, train, and steward alumni volunteers, ensuring they feel recognized and retained as lifelong partners.
• Data Storytelling:
  You will be the guardian of our engagement metrics, tracking data through our Customer Relationship Management (CRM) software and collaborating with University Advancement data services to ensure every connection is captured for analysis.
• Mission-Driven Communications:
  You'll help amplify our mission by supporting the Director in drafting and executing compelling marketing materials and communications.
• Operational Excellence:
  You will design and manage multiple volunteer registrations and training programs, always maintaining a sharp eye on financial sustainability and resource efficiency.

Essential Duties and Responsibilities
- Volunteer Engagement & Program Management – 40%
Serve as primary manager for assigned volunteer programs, ensuring high-quality experiences across the entire volunteer life cycle.

Collaborate with campus partners to recruit, vet, train, place, evaluate, and steward volunteers for assigned activities.

Maintain consistent engagement with both prospective and active volunteers to support satisfaction and long-term retention.

Design and implement volunteer recognition strategies in collaboration with the Director of Alumni Volunteer Engagement.

Develop and deliver volunteer training programs, including content creation, scheduling, and coordination with NIU partners.

Draft content, schedule communications, and manage the creation of marketing collateral in collaboration…