Drain Technician

Service Now/American Trenchless Technologies, Dekalb, IL 60115, USA

• On-site
• Pay or shift range: $20 USD to $25 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Field - Drain
• Full-Time
• Requisition #: DRAIN
  003484

About the Role: As a Sewer and Drain Technician, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.

• Core values that we live every day – not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

• Determine materials needed for each new project and estimate time and costs.
• Install, assemble, maintain, and repair pipes and plumbing fixtures.
• Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
• Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
• Diagnose plumbing problems and work to resolve any issues.
• Repair or replace damaged parts.
• Repair water line leaks.
• Confirm pipe system is air/watertight by performing pressure tests.
• Keep detailed notes and create work reports documenting projects.
• Test plumbing and other installed fixtures to ensure proper functioning.
• Follow state laws and regulations and adhere to local building codes.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
• Perform other duties as assigned.

• High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
• Journeyman or Master Plumber license/certification is a plus.
• Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
• Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
• Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
• Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
• Exceptional customer service skills, with a commitment to exceeding customer expectations.
• Strong attention to detail and the ability to work independently or as part of a team.
• Valid driver's license and clean driving record.
• Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

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