Bus Operations Center; BOC) Controller – DeKalb Route

Bus Operations Center (BOC) Controller DeKalb Fixed Route

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller
. The BOC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on‑time service of buses on routes. The BOC Controller uses a GPS CAD/AVL system to proactively manage the day‑to‑day on the road operations of transit service delivered by Transdev. The BOC Controller also responds to customer and team inquiries.

• Competitive compensation package of minimum $18.50/hour – Maximum $23.00/hour
• Paid Training
• Part-Time available

• Vacation: minimum of two (2) weeks
• Sick days: 9 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high‑quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various database systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers commendations to Operations Manager.
• Assist the public with questions concerning trip planning, route issues/delays, document customer complaints
• Handle multiple tasks accurately and effectively in a fast‑paced environment.
• Other duties as required including cross training in various roles.

• High School diploma or GED equivalent;
  Associates or Bachelor's Degree preferred
• Experience in computer databases and MS Word software required.
• Customer Service and /or Call-Center experience required
• Must be able to work on multiple tasks simultaneously.
• Ability to communicate clearly, verbally and in writing, in the English language
• Knowledge of service area.
• Knowledge of two-way radio systems is essential.
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

HR.T

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with…