Customer Care Manager and Sales

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NOW HIRING – Customer Care Manager/Sales

Position:
Front Desk/Sales/Admin for Physical Therapy Clinic

Who We Are Looking For:

Do you love to meet and connect with new people? Is brightening someone’s day one of your favorite things to do? Are you self-motivated and ambitious? Are you comfortable with sales? Is being organized a top priority in your life? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and keeping your day on schedule? Can you communicate effectively with people from all different backgrounds – with both verbal and written communication?

Do you enjoy being a part of the solution when you spot something that’s not working? Can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?

Do you have a positive outlook on life? Do you love working with a team passionate about changing peoples’ lives for the better? Are you flexible, open to change and committed to continuous learning and improvement? If so, you could be just the person we are looking for to join our team!

The Role:

Because we are growing, we are looking for a part-time to full time team member to join us in one of the most important roles in our organization . You will be the first person our clients meet and you will be integral in helping us to WOW our clients with their experience, helping to boost our acquisition and retention of customers and perform administrative & organizational tasks that keep the business running smoothly.

Your role will be to help us grow the revenue of the clinic by providing an exceptional patient experience, booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers to the business. You’ll do that by creating the type of customer experience patients are happy to pay for and can’t wait to tell others about and by representing our company in an professional way.

We are looking for someone who has a fun personality, is detail oriented, creative, can multi-task and is proficient at prioritizing daily and weekly tasks.

You must be comfortable with talking to strangers at length in person and on the phone as well as taking payment and having conversations about the life-changing value we deliver to justify the investment of our services and products. Please ONLY apply if you can handle these conversations about money/cost. We are a private, high level medical practice and the conversation about money with clients cannot be ignored.

Should you come on board with us, you will be instrumental in connecting our amazing and highly motivated clientele with the very best holistic physical therapy care available. You will provide top level customer service with a stellar focus on the dreams and aspirations of the clients in which you serve and help educate them so they can make the very best decisions about their health.

You will regularly feel the fulfillment of seeing the clients we serve be empowered to transform their lives. This position comes with extensive mentoring and training to enhance your customer service, hospitality, administrative, business, sales and personal growth skills.

The Tasks:

• Customer Service & Hospitality :
  Fostering deep relationships with patients & prospective clients. Providing a warm welcome and a 5-Star Experience in the waiting room for our patients; an environment they’ll look forward to coming back to. Communicating with warmth and deep caring through all communication. Connecting with our clients, cheerleading them, listening to them and supporting them in their healing journey. Developing a nurturing style that encourages clients to increase their propensity to engage with our…