Pharmacy Operations Manager

Overview

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• Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensuring efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel. Lead training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance management including discipline and termination.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints, help respond to customers’ requests in a timely manner and answer non-clinical questions to ensure a positive customer experience. Model and share customer service best practices.
• Develop strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhance customer experience by increasing focus on healthcare services.
• Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Complete patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assist with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Within the guidelines of authorized company policies, state and federal laws/regulations, exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensure tasks are completed on‑time and hold others accountable for efficient workflow.
• At the direction of the Pharmacy Manager or pharmacist, prepare, and file reports and records required by the company and various government agencies.
• Manage core pharmacy workflow and drive excellence in pharmacy operations. Coordinate and organize pharmacy daily schedule of activities. Recommend allocation of pharmacy hours. Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manage annual inventory preparation.
• Accountable for completion of non‑clinical patient calls.
• Drive new technology/process roll‑out, champion change and engage team around action planning. Ensure proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for record‑keeping and ensuring security safeguards are in‑place.
• Under supervision of the pharmacist, strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities and understand their role in ensuring that the elements of Good Faith Dispensing are met.
• Maintain and apply knowledge of company asset protection techniques. Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy.
• Communicate prescription errors to the accountable pharmacist, and adhere to company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follow‑up with insurance companies as well as medical providers and conduct or participate in 3rd‑party audit.
• Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials,…