Membership Sales & Retention Specialist

About the Role

As the Membership Sales & Retention Specialist, you will be responsible for assisting the Management Team to drive the overall financial success of be FITNESS through member engagement. You will be responsible for tracking member engagement to ensure members are getting the most out of their membership while consistently delivering top-notch experiences to current members and prospects. You will be responsible for recruiting new members into the club, sourcing referrals and leads, and transitioning leads into membership sales.

Also, you will be responsible for helping to achieve personal training, massage and Pilates revenue goals each month by matching new members to a membership track that fits their health & fitness goals.

• Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
• Manage leads, follow up tasks, new member touchpoints, and member check ins through Club OS, including calls, texts, emails, documentation, and pipeline updates.
• Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and helping create a personalized onboarding experience.
• Identify and reengage at risk or inactive members through attendance reports, Club OS tasks, and friendly solution focused follow up to improve retention.
• Support member engagement through club events, challenges, promotions, partnerships, signage, and exclusive local member perks.
• Develop and manage internal social media content, including weekly updates, class and event promotions, member spotlights, basic graphics or video, and timely responses to comments or questions.
• Track and report membership sales, initiation fees, revenue goals, Plus 1 goals, social media performance, engagement metrics, and retention progress.
• Represent the club professionally, promote positive relationships among members, staff, vendors, and the community, follow company policies, support safety goals, and prioritize ongoing professional development.

• At least one year’s experience in personal training, group exercise, sales, and/or member engagement.
• Knowledge of principles and methods for showing, promoting, and selling services.
• Ability to develop and maintain computer records in Word, Excel and other software required by be FITNESS and regulatory agencies.
• Ability to tell when something is wrong or is likely to go wrong, and then apply general rules to specific problems to produce answers that make sense.
• U.S. Work Authorization (required).

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Geronimo Hospitality Group is an Equal Employment Opportunity employer.