Drafter

CAD Drafter

The Technical Support Specialist - Drafter serves as a key liaison between customers, sales, and the drafting team, supporting commercial exterior projects that involve architectural metal panels and roofing systems. This position is well suited for an early-career professional with construction experience and working knowledge of CAD who wants to grow into a more technical, customer-facing role. You will combine your understanding of construction drawings with strong communication skills to help deliver accurate, well-coordinated projects.

Responsibilities

• Support customers, architects, and contractors by answering product-related questions and responding to project inquiries in a clear and timely manner.
• Interpret architectural and structural drawings to support effective project planning and execution.
• Collaborate closely with drafting and engineering teams to ensure a thorough and accurate understanding of project scope and requirements.
• Prepare project take-offs and review material requirements to support estimating and project coordination.
• Assist sales and customer service teams with technical input on ongoing and upcoming projects.
• Participate in customer calls and meetings to discuss technical details, clarify requirements, and propose practical solutions.
• Review drawings and project documentation for completeness, accuracy, and alignment with project specifications.
• Help reduce reliance on third-party services by supporting internal project execution and providing in-house technical expertise.
• Contribute to the smooth flow of information between field stakeholders and office teams to support successful project delivery.
• Maintain organized records of project communications, drawings, and material take-offs to support future reference and quality control.

Essential Skills

• 1–3 years of experience in construction, building envelope, or a closely related field.
• Basic CAD knowledge, with AutoCAD preferred for drafting and drawing review.
• Ability to read, understand, and interpret construction, architectural, and structural drawings.
• Strong communication skills, with confidence in interacting with customers, architects, contractors, and internal teams.
• Detail-oriented approach with strong problem-solving ability in a technical project environment.
• Experience or familiarity with drafting practices and shop drawings.
• Understanding of metal fabrication, metal panel systems, and architectural or industrial construction contexts.
• Exposure to BIM workflows and tools, supporting coordination of architectural and structural information.
• Stable work history that demonstrates reliability and commitment to project and team success.

Additional Skills & Qualifications

• Field experience in roles such as installer, foreman, or similar, with an interest in transitioning into an office-based technical support and drafting role.
• Exposure to commercial construction or architectural systems, particularly building envelope and roofing applications.
• Familiarity with architectural metal panels, roofing systems, and related building envelope products.
• Experience working with or around industrial or architectural metal fabrication environments.
• Comfort using Revit or other BIM-related tools for coordination and visualization of building systems.
• Ability to collaborate across multiple departments, including sales, customer service, drafting, and engineering.
• Strong organizational skills and the ability to manage multiple project inquiries simultaneously.
• Interest in developing deeper technical expertise in commercial exterior systems and building envelope solutions.

Work Environment

This role is fully on-site, Monday through Friday, in a professional office environment that supports close collaboration with drafting, engineering, sales, and customer service teams. You will work with tools such as AutoCAD, Revit, and other drafting and BIM-related software while engaging regularly with field stakeholders on commercial construction projects. The environment emphasizes teamwork, technical accuracy, and responsive customer support, with a focus on architectural metal panels, roofing systems, and building envelope solutions.

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