Member Service Representative

Job Location:

DeLand Branch - DeLand, FL 32720

Position Type:
Full Time

Join Our Team at Florida Credit Union – Where Your Future Shines Bright!

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you’re not just starting a new job; you’re joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

• Dynamic Team Environment:
  Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
• Extensive Training:
  Receive comprehensive training to ensure you’re set up for success from day one.
• Exceptional Benefits:
  Enjoy a competitive benefits package designed with your well-being in mind.
• Career Growth:
  Explore numerous opportunities for professional development and advancement within our organization.

Are you a motivated individual who thrives on helping others and finding creative financial solutions? As our Member Service Representative, you'll be the go-to person for our members' financial needs, offering personalized solutions while adhering to our credit union’s policies and goals.

• Conduct engaging loan interviews and gather essential credit history to tailor financial solutions to our members’ needs.
• Assess loan applications by evaluating assets, liabilities, and credit experiences, and guide members through our loan procedures.
• Clearly communicate loan alternatives, credit criteria, and documentation to ensure members feel informed and confident.
• Cross-sell additional credit union services and provide expert advice to enhance members’ financial well‑being.
• Process a range of financial services, including membership applications, checking accounts, IRAs, and more.
• Address member inquiries and resolve any issues, ensuring accuracy and compliance with all regulations.
• Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance.

• A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands‑on experience.
• A current driver’s license.

If you’re passionate about supporting your community and eager to grow your career with a team that truly cares, we want to hear from you! Apply today and take the first step towards a rewarding career with Florida Credit Union.

Become a vital part of our mission to support and uplift our members – apply now!