Special Projects Coordinator- Disaster Case Management Coordinator

Overview

The County of Volusia is seeking a professional, highly experienced, customer service driven individual to join the Department of Recovery and Resiliency as a Special Projects Coordinator that is highly responsible in coordinating and supervising the disaster case management program for the Community Development Block Grant-Disaster Recovery (CDBG-DR). This is a fast-paced work environment which requires excellent soft skills in dealing with the public and the low-income community.

Note:

This position is a grant funded position that ends when the grant is over. (

NOTE:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Coordinates, research or directs the completion of assigned program and special projects.
• Coordinates projects through meetings, correspondence, and presentations where information is exchanged.
• Prepares meeting agendas and performs all necessary jobs to coordinate meetings.
• Prepares reports on status of assigned program and projects.
• Works closely with consultants to keep informed on all latest developments.
• Reviews and modifies the standard documentation process of its assigned program.
• Supervises the outreach and application intake processes and the identification of resources for individuals and families.
• Provides recommendation to the Operations Manager and Director on policy and procedures development and changes in assigned program area.
• Troubleshoots problems and conducts research as assigned by the Operations Manager and Director.
• Ensures complete, and accurate case files for all disaster survivors in assigned program area.
• Implements program objectives and performance standards as directed by management.
• Assigns cases to disaster case managers.
• Ensures disaster survivor confidentiality.
• Determines and researches pertinent resources to assist case managers.
• Identifies and develops resources in the community to assist with basic needs for food, clothing, and housing.
• Interfaces with other team specialists in the area of building repairs and construction.
• Problem solving and generating creative solutions to help fulfill recovery needs of clients.
• Provides supervision to assigned staff.
• Conducts studies concerning productivity of operations.
• May be assigned to other county locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County and Local ordinances.
• Responds to emergency situations.
• Performs other duties as assigned.

High school diploma or GED and seven years of experience in an administrative staff position or related field. Or Bachelor’s degree in Business Administration, Public Administration, or related field and three (3) years of experience in an administrative staff position. A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

• Knowledge of the principles and practices of public administration.
• Knowledge of research techniques and availability of current information.
• Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.
• Ability to establish and maintain effective working relationships with associates, subordinates, public officials, other governmental agencies, and the general public.
• Ability to organize work. Ability to work independently without supervision.
• Ability to express ideas clearly and concisely, orally and in writing, to groups and to individuals.
• Able to work under stressful conditions.
• Able to interact effectively with others.
• Must be able to relocate to other county locations based upon operational needs.

Physical Demands: Sedentary work. Ability to see, hear, talk.
Environmental Demands: Inside work.
Mental Demands: Ability to read and comprehend professional manuals, legal documents, ordinances, statutes; instructions, reports, abstracts, financial reports, letters, and summaries. Ability to write reports, evaluations, summaries, letters, financial reports, procedures, and policies. Ability to perform advanced mathematical functions. Ability to speak publicly and extemporaneously; conversant in policies, techniques and procedures of discipline. Ability to analyze data and develop conclusions. Ability to identify and resolve problems.