Training Program Manager, Learning & Development; IT

Posting Date

02/06/2026

1991 Industrial Dr, Deland, Florida, , United States of America

The IT Learning & Development Training Program Manager (ITL&D TPM) provides visionary and strategic leadership for the learning lifecycle of programs in DaVita’s core IT application suite. They act as the primary liaison between business stakeholders, learning design and training delivery teams, ensuring that training solutions are not only delivered on time but are also pedagogically sound and aligned with organizational and program goals.

Working in conjunction with Product, IT, and IT Customer teams, TPMs help map out, define and execute the list of dependent projects that need to be completed to reach the program’s overall objectives. They focus on strategy and implementation, and delegation of projects and resources appropriately within ITL&D.

• Accept assignment to defined L&D Programs. This role will be assigned to support CWOW, and the teammate is required to have a deep working knowledge and extensive hands‑on experience with the application.
• Establish active engagement and positive relationships with the business partners.
• Establish active and positive relationships with corresponding teammates.

• Fully understand Program intent, expectations, challenges, budgets, and success criteria.
• Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s deployment.
• Evaluate and define Village impacts from the Program’s deployment.
• Establish Program‑level deployment timeline that combines, to the extent possible, major Program components into defined Deployment Events.
• Help establish a Program‑level Deployment Strategy that identifies, incorporates, and groups key “in‑scope” elements into discrete Deployment Events where each event, enables a progressive implementation of Program elements.
• Ensures each Event establishes the foundation for the future deployments.
• Establishes Deployment Event dates.
• Ensures appropriate coordination across and between L&D, Product teams, and/or business partners.

• Oversee the end‑to‑end content development lifecycle. Establish timelines, mitigate risks, and ensure the timely delivery of high‑quality training assets.

• Review developed training materials to ensure they are factually accurate, align with business processes, and meet established quality standards. (Primary reviewer for CWOW Virtual Instructor led (vILT) courses and Knowledge Base articles).

• Create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners in applying their knowledge on the job.

• Maintain an up‑to‑date and organized listing of all training content in our CWOW learning library (Star Learning courses, Knowledge Base articles, Pendo guides, DVU Digital Experience platform resources, etc.). This includes version control and archiving outdated materials.

• Assume ownership for monitoring the Service Now/TMSS Submissions queue for requests to update or revise existing CWOW training content.
• Coordinate with the TPM and CWOW stakeholders to vet requests, using data to balance workloads and assign the appropriate priority to related development task(s).

• Provide administrative and logistical support for training initiatives as needed (e.g., release support initiatives), including communication and reporting.
• Share program status and deployment information with L&D leadership team.

• Subject Matter Expertise:
  Proven experience and expertise with CWOW and field teammate workflows. This is essential for ensuring the accuracy of our training content (required)
• Content Development
  
  Skills:
  
  The ability to translate complex information into clear, concise, and easy‑to‑understand performance support materials.
• Project Management:
  Experience with identifying and implementing various project management methodologies (e.g., Agile, Waterfall, or…