Manager,Safety & Security Technical Support Job DeLand area,Florida USA,IT/Tech

Job Description

POSITION GOAL
Lead the planning, coordination, standards, and daily operations for district safety and security software and systems technical support to ensure systems are reliable, secure, and capable

PERFORMANCE RESPONSIBILITIES

Plan, schedule, assign, and supervise safety and security systems technical support and incident response, including after-hours/on-call coordination as required.

Lead the district’s software and systems technical support efforts for safety and security technology including security cameras and video management software; door access control systems; fire and intrusion alarm systems; school visitor identification and emergency student reunification systems; intercom systems; network connected environmental sensors for vape detection with camera integration; student monitoring systems; law enforcement camera integration systems; walkthrough weapons detection systems;

site protection drones; and technology hardware and systems for the Security Operations Center.

Evaluate and architect existing safety and security solutions to ensure effectiveness, scalability, and alignment with organizational risk management and compliance requirements.

Assure compliance and assist with development of team standards, technical baselines, and service delivery procedures for supported systems.

Assure compliance with applicable security protocols and access governance for safety and security systems, including role-based permissions and audit-ready records.

Supervise and mentor technicians; establish individual goals, conduct performance reviews, and provide coaching and professional development.

Serve as the leadership escalation point for complex troubleshooting involving integrations and multi-site issues; coordinate cross-team response and communications.

Coordinate all required maintenance activities, including preventative maintenance schedules, device health monitoring, patching/upgrades as authorized, and operational readiness testing.

Coordinate and oversee vendor and contractor work; validate scope, testing, and acceptance to ensure systems are returned to full operational status.

Use change management procedures, operating controls, and reports to assure configurations are documented and impacts to other systems are considered.

Provide research and data analysis to assist decision making, including preparing and presenting statistical reports and KPIs for system reliability and support performance.

Assist with property and inventory control for the department, including parts/supplies planning and verification of receipts/services.

Oversee the development of technical assistance guides, job aids, and training materials for staff and school-based users; ensure consistent customer service and communication.

In coordination with the Safety & Security and the Facilities Maintenance Departments, provide engineering support to schools and district departments in the planning and implementation of projects involving safety and security technology systems.

Support and oversee safe operational practices, including training and monitoring of personnel and vendor activities on district property.

Participate as a member of the leadership team for Information Technology Services and collaborate with Infrastructure, Cybersecurity, Safety & Security, and Operations teams.

Serve as the ITS Liaison to the Safety & Security Department and Volusia Sheriff’s Office on technical matters.

Keep current with hardware and software technology through education courses and self-study and maintain updated knowledge of district goals, vision, ethics, policies, and regulatory requirements.

May require being on-call, working weekends/holidays, overtime hours or during emergency closures.

Perform other related duties as assigned by the ITS Director of Infrastructure or CTO.

REQUIRED QUALIFICATIONS

Bachelor’s degree in a technical field (information systems, computer science, engineering, electronics, or related field) or an equivalent combination of education and experience plus specialized training or certifications.

Five (5) years experience supporting and administering network-connected software and systems,…

Manager, Safety & Security Technical Support