Systems Administrator II; AS9962

The Systems Administrator II supports Stetson University by providing systems administration for the Windows server environment, including server, storage, and virtualization management, file share management, database backup, and basic administration of core Linux systems, while serving as the second-level (L2) escalation point for Help Desk-raised issues across the DeLand, Gulfport, and Tampa campuses. This position also carries entry-level cybersecurity responsibilities and is intended as a growth path toward senior systems administration and engineering-level work.

In alignment with Stetson’s Strategic Priorities, the Systems Administrator II will promote a people-centered, high-performing, relationship-rich culture of inclusive excellence.

• Administer all Windows servers, including Active Directory, Exchange, and file and print services.
• Serve as second-level (L2) escalation support for Help Desk tickets involving Windows, Active Directory, and Microsoft 365, escalating unresolved issues to Systems Administrator III or engineering-level staff as needed.
• Provide primary systems administration for DeLand campus and backup support for Gulfport and Tampa campuses.
• Administer the university's virtualization and storage environment.
• Perform basic administration of Linux systems, including patching, updates, reboots, and routine maintenance.
• Create and manage Active Directory accounts and develop Power Shell scripts to automate routine tasks.
• Administer DeLand campus file shares, NTFS permissions, and security groups.
• Perform backup and routine maintenance for university database systems and monitor database performance.
• Assist with entry-level cybersecurity tasks, including security monitoring and incident response support.
• Assist in disaster recovery planning and management.
• Research emerging technologies and recommend improvements to current systems and practices.
• Communicate technical issues and resolutions clearly to Help Desk staff, including student workers, and to non-technical end users, and maintain clear, professional ticket documentation.
• Demonstrated ability to manage multiple projects, activities, and tasks simultaneously.
• Requires some physical effort, including standing, walking, frequent lifting (5-70 lbs.), and manual dexterity in the operation of equipment.
• May require extended periods at a keyboard and screen; perceptual demands for sound, form, texture, and depth.
• Emergency situations or large-scale projects may require work hours outside the normal University schedule, including nights, weekends, and University holidays.
• Other duties as assigned.

• Strong experience with Active Directory, Power Shell script creation, and virtualization technologies (Hyper‑V, VMware, or similar).
• Working knowledge of Linux systems sufficient to navigate, patch, update, reboot, and perform routine maintenance tasks; deep Linux engineering expertise is not required.
• Basic database administration skills, including backup procedures, performance monitoring, and maintenance tasks.
• Basic cybersecurity knowledge, including security monitoring, incident response procedures, and security best practices.
• Strong independent troubleshooting and research skills, with the ability to effectively self‑direct investigation of unfamiliar issues using available resources.
• Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to both IT staff (including student workers) and non‑technical end users.
• Ability to write clear, professional ticket documentation.
• Demonstrated knowledge of Windows servers and desktop products, as well as facilitation and change management skills. Proven adherence to best practices throughout professional experience is essential.
• Strong communication, training, and problem‑solving skills, along with the ability to rapidly master new computing technologies, are essential.
• Support the University’s Mission and Values in their role.
• Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in…