Warranty Manager

Warranty Manager

Posted 6 Days Ago

DeLand, Florida

SUPERVISORY RESPONSIBILITIES:

• Interview, select, and train employees
• Set rates of pay and hours of work
• Address employee complaints, mediate and resolve conflicts
• Communicate areas of accountability and performance expected of personnel assigned
• Appraise employee performance, and resolve performance issues
• Develop individuals for future advancement
• Plan, assign and direct the work of employees
• Determine the types of equipment to be used in performing work, or materials needed
• Monitor work for legal or regulatory compliance
• Provide for safety and security of the workplace
• Ensure adherence to corporate policies and procedures
• Maximize employee morale and productivity
• Maintain current MVR (Motor Vehicle Registration) and driver’s license records on Kolter Homes Warranty Vehicle

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist and ensure that all Warranty Department policies and procedures are in place to achieve highest level of internal and external customer satisfaction
• Meet with homeowners, trades, and other Kolter representatives to identify potential problems, and troubleshoot, to ensure issues are resolved timely and in accordance with company policies and procedures
• Attend Kolter Homes management meetings relative to construction, warranty, and quality control topics
• Review weekly service report from the Warranty Technician and provide corrective action to the appropriate Kolter Homes team members
• Favorably represent the company to promote its aims and objectives and foster and enhance public recognition and acceptance
• Monitor and control expenditures of the department budget to meet goals
• Provide direction to Warranty team and set performance goals accordingly
• Coordinate staffing for emergencies and post job closings as needed
• Coordinate liaisons between Warranty Team members, contractors, and homeowners
• Monitor type and quality of warranty service issues and identify methods to prevent or resolve issues
• Travel between job sites as needed and on a regular basis
• Review industry and trade practices on a regular basis
• Manage and ensure warranty service requests and/or work order tickets, appointments are made and complete in a timely manner
• Communicate with Senior Management any re-occurring issues, trends, or lack of performance from any of trade partners
• Ensure Kolter Homes follow up procedures are made with each homeowner
• Inspect and maintain all model homes after turnover to Warranty Department
• Maintain open communication with Senior Management of any litigation or high-level warranty or defective items

EDUCATION AND/OR

EXPERIENCE:

• Associates Degree in Construction Management, Communications, Business or related field strongly preferred. One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicants must demonstrate an increased knowledgebase and progressively more challenging work assignments.
• Minimum of five years related experience in the construction industry as a Customer Service Manager and/or Construction Manager.
• OSHA 10-hours Construction Certification or within 30 days of start date