Store Manager, Retail & Store Manager

Overview

The Store Manager oversees and is responsible for the store's sales efforts in each department and the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standards to the store's sales team to meet sales goals. The Store Manager communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth.

Represents the company's brand in appearance, attitude, and professionalism conveyed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in the store and is passionate about giving outstanding customer service and promoting the merchandise.

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store; trains and mentors store associates in sales strategies and skills.
• Keeps informed about all aspects of the store, including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with the District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentors and cultivates a team of Sales Associates, Assistant Managers, and Managers in Training.
• Handles personnel recruiting, hiring, training, discipline, and evaluation; manages payroll and scheduling to meet labor goals.
• Maintains proper security for the store; partners with Asset Protection to prevent theft and lower shrink.
• Communicates with the District Sales Manager and informs them of inventory movement; drives inventory goals and strategies.
• Provides information and follows through on all marketing and advertising plans; stays aware of customer trends.
• Keeps abreast of competition and community events to identify opportunities.
• Delivers extraordinary customer service as highlighted in the customer service manual, including assisting customers during peak periods.
• Protects company assets and financial information by ensuring internal control procedures are effective and reporting potential fraud risk to management.

• Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Responsible for the overall direction, coordination, and evaluation of this unit.
• Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws; includes interviewing, hiring, training, planning, directing work, appraising performance, rewarding and disciplining employees, and resolving problems.

• Bachelor's degree in business or a related field or equivalent experience.
• Experience in a retail environment, preferably in footwear and athletic apparel.
• Experience managing and cultivating a sales team.
• 3-5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

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