Client Service Specialist II; Bilingual

About the Organization

The Agricultural and Labor Program, Inc. (The ALPI) is a private, non‑profit, community‑based agency that provides services to migrants, seasonal farm workers, disadvantaged and disenfranchised children, individuals and families in the State of Florida. The ALPI encourages involvement of individuals served in decision‑making processes affecting their lives.

The ALPI was established in 1968 with five underlying principles that guide all its activities:

• Involvement of people
• Emphasis on long‑term accomplishments rather than promises
• Assurances of economic viability
• Emphasis on self‑help
• A sound, integrated, total systems approach

Its overall program is organized around five main areas of activity:

• Employment and Income
• Organization Development and Support
• Housing
• Community Relations and Support
• Education, Health, Social Services

ALPI’s Children and Family Services Division focuses on providing developmentally appropriate early education activities, including health, nutrition, dental, mental health, parent information and referral on quality child care and health services programs. The ALPI is a certified Child/Adult Care Food Program agency, providing nutrition and meal services for Head Start and Child Care Program participants and certifying private child care providers to participate in the program.

The ALPI will continue to follow its mission of helping and advocating for those affected by poverty, and to bridge gaps that hinder self‑sufficiency.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Provides community development guidance and case management for clients in assigned counties.

• Serves as a case management specialist/social worker with a client population.
• Monitors, evaluates, and maintains community service network in ALPI service areas.
• Determines client eligibility for available services.
• Guides clients in completing applications and the collection of necessary information to verify qualification for services.
• Provides information to the public on the availability of programs and activities.
• Works with other community based organizations and entities in providing referral services and establishing partnerships; assists in promoting proper outcomes of case management clients.
• Coordinates with field staff from other departments in assigned counties to improve community services.
• Collects and documents developed resources and submits for data input.
• Enters client information into appropriate database(s) and updates the database(s) with service information, case notes, etc., as required by policy and/or practice.
• Prepares purchase requisitions and/or voucher/check requests for payment of eligible services and expenses.
• Maintains a weekly log of obligated expenditures per network site.
• Maintains documentation of contacts at each network site.
• Collects documents depicting the mission, operations, and purposes of various group and organizational partnerships.
• Maintains an allocated budget for Polk County from Director for expenditure.
• Responds to needs of network sites relative to the delivery of department services.
• Provides training to network sites within each county for efficient delivery of services to clients.
• Establishes and maintains an information referral system to provide clients with services currently available within the community.
• Performs other duties as assigned.

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA degree in Human Service or related field (psychology, sociology, human services) or an Associate’s degree in human service discipline and two years’ work experience in the field of social…