Patient Care Coordinator, Surgery Day Shift

Role summary

Facilitates patient admissions and ensures patient and staff needs are met. Acts as a liaison between staff and patients for scheduled visits. Performs admitting, receptionist, and clerical duties to ensure efficient patient processing and scheduling. Manages day-to-day business operations.

Focused on growth and technological expertise since 1974, Adventist Health Delano is a full-service community and regional teaching hospital. We are comprised of a 156-bed medical center serving 10 rural Central California cities with primary and specialty care services. Delano is central to all that California has to offer and is the second-largest city in Kern County. A nice balance of small-town community and cultural diversity, Delano offers vitality and energy to our community.

Facilitates patient admissions are appropriate. Ensures the needs of patients and staff are met. Acts as liaison between staff and patients regarding scheduled visits. Performs a variety of admitting/receptionist/clerical duties to facilitate the efficient processing and scheduling of patients for the department. Facilitates day-to-day business operations.

Education and

Work Experience:

• High School Education/GED or equivalent:
  Preferred
• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience:
  Preferred

• Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
• Completes and forwards all required information, charts, records, documents and/or films as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, statistics. Performs filing activities for department. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Digitizes films from prior studies. Receives payment from attorneys for copying films or creating CDs. Coordinates the storage of films in the assigned storage area. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed.
• Performs other job-related duties as assigned.

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