Public Safety Communications Supervisor

Under direction of the Chief of Police or his/her designee, supervises the Communications section of the Police Department. In addition, this position also requires the supervisor to receive 911 emergency police and non-emergency calls. Dispatches officers to assignments according to established public safety procedures based upon the interpretation of incoming calls.

Trains Public Safety Communications Dispatchers.

Operates various telecommunications center equipment in a highly stressful assignment.

Disclaimer
- This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed. In other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directs personnel by assigning tasks, assists clerical staff in setting priorities and resolving problems, conflicts, and complaints both interdepartmental and from the public.
• Oversees record custody and determines applicability of information released by dispatch personnel and approves/denies release of records information in criminal matters and assures only authorized individuals have access.
• Responsible for day-to-day activities of the Communications section.
• Audits filing systems to assure correct filling of arrest information and reports.
• Manages the dispatch work schedules to ensure adequate staffing and minimize overtime, including the scheduling of sick leave relief, etc.
• Evaluates performance of assigned personnel and maintains attendance and performance records.
• Coordinates repairs of equipment and of the installations and upgrades of equipment including but not limited to 911 equipment, dispatch radio, computer systems, telephone system, etc.
• Assigns daily tasks to assigned personnel.
• Assists staff in setting priorities for their work to insure deadlines are meet and necessary projects are completed on time.
• Investigates and resolves complaints such as work problems, interdivisional conflicts or pubic complaints.
• Recommends procedures for dispatch personnel to ensure a smooth flow of information, and high quality and quantity of productivity.
• Supervises ordering of dispatch supplies, forms and equipment.
• Ensure bills are paid promptly and correctly.
• Participates in budget preparation and administration and prepares cost estimates for budget recommendations.
• Determines applicability of information released to citizens or other agencies.
• Exchanges information with other agencies concerning the development of common procedures and maintains cooperative working relationships with a variety of law enforcement and justice system agencies.
• Receives and evaluates all 911 calls, police and fire emergency and non-emergency calls, and business calls.
• Dispatches police units and animal control units to emergency or non emergency locations.
• Provides dispatching and communications services to Municipal Code Enforcement Officer, Probation Officers, and Community Service Officer Personnel.
• Operates multi-channel radio system, maintaining radio contact with mobile and portable units.
• Recognizes units from other agencies and assists them with City units or supplies requested information. Transfers non- emergency and business calls to appropriate parties.
• Manages telephone inquiries and complaints.
• Logs and fills out call forms and maintains records of radio calls and monitors radio traffic.
• Calls out appropriate technicians to make repairs on malfunctioning equipment.
• Responds to officer initiated radio traffic and requests and disseminates suspect information.
• Monitors closed circuit security cameras.
• Maintains and accesses business and premise history and indexes files for emergency and other necessary contacts.
• Handles in-house and radio paging activities and other after-hours phone lines.
• Maintains a variety of bulletins, lists, ledgers, logs, and files containing information needed by officers in the field.
• Makes necessary copies of video or audio recordings for Attorneys.
• Dispenses information contained therein upon request of officers or their supervisors.
• Changes communications audio tapes to provide continuous record of police department emergency communications, and maintains tapes in accordance with current law and procedure.
• Provides court testimony.
• Interfaces with police command staff concerning shift issues.
• Assists Custodial Officers with matron duties, clerical requirements, inmate searches, obtaining urine samples and…