Clinical Resource Nurse - Emergency Department

Overview

At Houston Methodist, the Clinical Resource Nurse position is a population‑specific clinician, patient/client advocate responsible for assisting patients/families navigate the complex health care system in an organized, effective and efficient manner within the variety of Hospital programs. This position will assist with the standardization and efficiency of care for patients in the assigned service line/unit throughout the continuum of patient care.

The Clinical Resource Nurse position models patient‑centered care and assumes leadership responsibilities with high level contributions in direct patient interaction, the unit, the service line, and across the organization. This position assists management with the coordination of program education and assists with the overall growth of the service line program.

Develops strong relationships with physicians and healthcare providers to assure effective communication in patient care. Serves as a liaison between ancillary departments, clinicians, physicians and patients to ensure efficient patient flow for service line patients.

Functions as a subject matter expert consultant to interprofessional team members through provision of advanced assessment skills for care. Develops educational information for the nursing units. Teaches others to critically think by verbally expressing rationale for decisions and following up by coaching and critiquing colleagues’ thought processes in complex situations.

Serves as a patient advocate in preventing or resolving ethical issues. Facilitates interventions to relieve the patient’s/family spiritual distress.

Contributes to improving nurse satisfaction/engagement by serving as a role model and mentor, coaching staff in effective verbal, non‑verbal and written communication, which includes active listening, and facilitating teamwork with RNs, non‑licensed and interprofessional staff, as evidenced by the annual RN‑RN teamwork score and interprofessional relationship score.

Coordinates aspects of patient care and development into the population‑specific program through personalized interaction.

Assists patient care staff or may directly educate the patient and family on disease‑specific guidelines and treatment options to enable patient‑led treatment decisions.

Educates and/or facilitates patient on introduction to program, resource referrals, and counseling.

Develops informational/educational resources and programs related to program services, teaching nursing care principles, advanced technical knowledge, and provides formal education to groups outside the unit.

Strives to exceed patients and coworkers’ expectations. Drives department activities to improve department score for patient satisfaction on unit‑based scorecard, through peer‑to‑peer accountability.

Actively participates in a wide range of performance improvement activities by recommending and leading improvements in patient safety‑related processes at unit or service line level.

Identifies key clinical priorities for improvement in the service line and compares clinical outcomes to national benchmarks and makes recommendations for improvement.

Serves as a clinical resource for complex and/or highly specialized patient care situations to patient care providers and other health care professionals within the hospital and in the community. May provide clinical expertise on patient care, as needed, as the staff nurse leader to service line patients and leads the interprofessional team in implementing plan of care.

Contributes to development of service line, hospital standards and guidelines; implements and monitors service line initiatives that improve designated core measure compliance.

Involved in various data management activities, which may include abstraction, analysis and presentation. Ensures appropriate data is collected and submitted to appropriate databases for service lines supported.

Implements department strategies to achieve financial target on unit‑based scorecard and mentors others to do the same through timely…