Customer Service Representative; Manufacturing Support

Position: Customer Service Representative (Manufacturing Support)
Job Description

The Customer Service Representative plays a key role in supporting sales by delivering exceptional customer care and operational support. In this position, you will help drive sales growth by providing effective solutions, managing customer expectations, and ensuring a high level of service for both internal teams and external customers.

This role requires strong attention to detail and the ability to manage multiple priorities while working within systems such as Salesforce and SAP.

Key Responsibilities

+ Provide day-to-day customer support to both internal and external stakeholders

+ Partner with sales teams to support account activities and drive business growth

+ Accurately process orders, resolve issues, and manage customer inquiries

+ Utilize Salesforce (CRM) and SAP (ERP) systems to maintain data integrity and ensure efficient workflows

+ Proactively communicate with customers and internal teams to manage expectations and timelines

+ Deliver solutions that enhance the overall customer experience

Qualifications

+ Preference to experience with SAP or other ERP systems

+ Preference to experience with Salesforce or CRM platforms

+ Strong communication and problem-solving skills

+ High level of accuracy and attention to detail

+ Ability to manage multiple tasks in a fast-paced environment

Work Environment

+ Initial training will be onsite for 2-4 weeks

+ Hybrid schedule after training:

+ Remote:
Wednesday & Friday

+ Onsite:
Monday, Tuesday, Thursday

+

Hours:

7:30 AM - 4:00 PM

Job Type & Location

This is a Contract to Hire position based out of Delavan, WI.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Delavan,WI.

Final date to receive applications

This position is anticipated to close on Jun 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing,…