Customer Service Representative; Manufacturing Support

Overview

The Customer Service Representative plays a key role in supporting sales by delivering exceptional customer care and operational support. In this position, you will help drive sales growth by providing effective solutions, managing customer expectations, and ensuring a high level of service for both internal teams and external customers.

• Provide day‑to‑day customer support to both internal and external stakeholders
• Partner with sales teams to support account activities and drive business growth
• Accurately process orders, resolve issues, and manage customer inquiries
• Utilize Salesforce (CRM) and SAP (ERP) systems to maintain data integrity and ensure efficient workflows
• Proactively communicate with customers and internal teams to manage expectations and timelines
• Deliver solutions that enhance the overall customer experience

• Preference to experience with SAP or other ERP systems
• Preference to experience with Salesforce or CRM platforms
• Strong communication and problem‑solving skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast‑paced environment

• Initial training will be onsite for 2‑4 weeks
• Hybrid schedule after training:
  Remote Wednesday & Friday;
  Onsite Monday, Tuesday, Thursday

7:30 AM - 4:00 PM

Contract to Hire position based out of Delavan, WI.

The pay range for this position is $20.00 - $21.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Delavan, WI.

This position is anticipated to close on Jun 18, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.