Assistant Store Manager

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Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates to drive company initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career—the opportunities are endless!

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the crew team to deliver superior customer care and business results
• Handle inventory protection, asset management, operational, and safety issues
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Drive NAPA operational and marketing programs while striving for continuous process improvement
• Grow customer relationships, assist with sales and service questions, and ensure a positive experience both in-store and on the phone

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket service industry, hobby/DIY world, or willingness to learn automotive basics
• Passion for delivering excellent customer care and building long-term relationships
• Ability to thrive in a fast-paced and complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs in some situations

• Background or passion in automotive, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in parts store, auction, retail, auto body/collision, or management roles in fast food/restaurants/convenience stores
• Customer-centric mindset
• ASE Certifications and NAPA Know How are a plus

• Outstanding health benefits and 401K
• Stable company with a family feel, Fortune 200 ranking
• Supportive company culture that values hard work and employee well-being
• Opportunities for career growth and ongoing development