Parcel Operations Manager - PL & E-Commerce Fulfillment

What you’ll do

• Lead parcel carrier strategy across national and regional parcel carriers
• Negotiate carrier pricing, contracts, service levels, and transportation agreements
• Manage parcel operations, pickup execution, and shipping performance across multiple fulfillment sites
• Analyze parcel shipping costs, carrier performance, surcharges, and transportation spend
• Build parcel pricing models and support client transportation cost analysis
• Monitor carrier KPIs including transit times, claims, pickup compliance, and delivery performance
• Audit carrier invoices, identify overcharges, and manage parcel billing accuracy
• Support dangerous goods / hazmat shipping compliance including DOT and IATA requirements
• Partner cross‑functionally with fulfillment, operations, finance, IT, and business development teams
• Drive process improvement initiatives across parcel transportation and shipping workflows

• 5+ years of experience in parcel operations, transportation, logistics, fulfillment, or carrier management
• Experience in a 3PL, e‑commerce, Amazon logistics, fulfillment, warehouse, or distribution environment
• Experience negotiating parcel carrier agreements or managing carrier relationships
• Strong understanding of parcel pricing, dimensional weight, fuel surcharges, and shipping accessorial charges
• Experience with parcel audit tools, transportation systems, shipping software, or rate shopping platforms
• Advanced Excel skills including pivot tables, lookups, reporting, and transportation analytics
• Strong analytical, operational, and problem‑solving skills
• DOT or IATA hazardous materials certification preferred (company‑sponsored certification available within 180 days for qualified candidates)

• Lithium battery or dangerous goods shipping experience
• Experience supporting high‑volume parcel shipping operations
• Exposure to transportation analytics, automation tools, SQL, Python, or AI‑assisted workflows
• International parcel or cross‑border shipping experience

This role is based in Delavan, WI and follows a hybrid schedule with onsite presence expected multiple days per week. Candidates from the Milwaukee, Madison, Rockford, Lake Geneva, or Northern Illinois areas are encouraged to apply. Remote flexibility may be considered for an exceptionally qualified candidate with deep parcel and fulfillment experience.

Occasional travel to fulfillment facilities, carrier meetings, or industry events may be required.