Camp Office Administrative Specialist -Sanford

Overview

Join our team as an Administrative Specialist and inspire young minds at camp!

Are you ready for an unforgettable summer adventure? At ESF Camps, we are on a mission to create an extraordinary summer experience for campers from preschool to 8th grade, and we are looking for energetic, passionate people to join us and make a positive impact while having a blast!

The Administrative Specialist is responsible for camp-related customer service and administrative needs in the camp office and throughout the camp.

• Serve as a point person for ESF families; respond to inquiries in person as well as over the phone.
• Greet campers and their guardians in the camp office; collect lunches and transition campers.
• Answer telephones and transfer calls to appropriate team members.
• Call camp families to confirm enrollment or discuss camper needs.
• Support summer sales initiatives; inform new and existing families of enrollment opportunities.
• Perform general clerical duties such as copying, mailing, and filing.
• Ensure that the camp office is clean, organized, and well-maintained.
• Open, sort, and distribute or respond to incoming correspondence including mail and email.
• Maintain inventory and complete assigned paperwork.
• Assist families in enrolling their campers using the CRM database.
• Update camper records and input pertinent information into the database.
• Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators, Site Director, and leadership team.
• Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management; promptly report concerns to the Site Director.
• Supervise campers, foster a positive and safe environment; model ESF Core Values & Code daily and adhere to all company policies.
• Maintain clear, concise, and engaging communication with campers, families, peers, and leadership.
• Report to the Camp Director with accountability to the Site Director.
• Open to being flexible with schedule and on-site requirements as needed by location.

• Experience
  : 1-2 years in administrative and/or customer service roles. Previous experience in a camp or school setting is preferred. Experience teaching and working with children is a plus.
• Technology Skills
  :
  Proficient in Microsoft Office (especially Excel) and able to use a CRM database.
• Hours
  :
  Typically 7:30am–4:30pm or 8:00am–4:00pm, Monday–Friday. Start and end times may vary by location, with later times possible.
• Schedule Commitment
  :
  Any schedule changes must be pre-approved by the site director.
• Required Training
  :
  Complete all required ESF and state-mandated training and onboarding.
• Dress Code
  :
  Maintain the "ESF Look" (camp uniform) and embody the camp spirit.
• Customer Service
  :
  Serve as a point of contact for ESF families; respond to inquiries; greet families; answer phones; discuss enrollment needs; participate in enrollment outreach.

• Push/pull, lift, and carry a minimum of 35 pounds; stand, walk, and be mobile for six to eight hours per day.
• Respond to emergencies, which may include running up to 1 mile and ascending stairs without undue exertion.

This job description is subject to change at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.