Office Associate

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

The incumbent in this position will provide general office support for agency operations. In addition, the incumbent will complete routine and standardized assignments, handling mail and answering phones, directing calls, taking messages and communicating with both internal and external contacts and/or the public to gather, exchange and process information.

• Delivers excellent customer service in‑person, electronically, or by written communication.
• Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Sorts, codes, scans, uploads, logs, and indexes data/information.
• Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
• Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
• Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
• Performs other related duties as required.

• Work experience, coursework, and/or training in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.
• Work experience, coursework, and/or training in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Work experience, coursework, and/or training in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment‑based sponsorship.

To learn more about the comprehensive benefit package please visit our website at /

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.

Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to…