Administrative Support Specialist

Job Title: Administrative Support Specialist

Department: Eligibility
Reports To: DE Office Manager
FLSA Classification: Non-Exempt

The Administrative Support Specialist supports PATHS’ mission by providing administrative and operational support from our Newark, Delaware office
. This role is responsible for coordinating office activities, maintaining records, supporting internal departments, managing communications, and assisting with day-to-day business operations. The Administrative Support Specialist contributes to efficient organizational performance through strong attention to detail, exceptional customer service, and effective administrative coordination while supporting PATHS’ commitment to delivering outstanding service to healthcare clients.

This position serves as an important resource for the Newark office, helping to ensure smooth office operations through administrative support, document management, scheduling assistance, communication coordination, and general office support functions. The ideal candidate is organized, professional, and able to manage multiple priorities in a fast-paced environment.

Physician and Tactical Healthcare Services (PATHS), LLC is committed to providing the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. To support this environment, PATHS provides a comfortable and progressive workplace that considers individual circumstances and employee needs.

Founded in 2000, PATHS offers a broad range of accounts receivable management, patient advocacy, and consultation services to meet the needs of our healthcare clients. Our four offices across PA, NJ, and DE are home to approximately 450 employees and support more than 100 healthcare clients. Our team has built long-standing partnerships by cultivating a positive experience for both staff and clients.

• Provide administrative support to PATHS team members and departments operating from the Newark, DE office
• Answer and direct incoming telephone calls, emails, and inquiries to the appropriate team members
• Manage incoming and outgoing mail, packages, and office correspondence
• Maintain electronic and physical filing systems while ensuring document accuracy and confidentiality
• Assist with scheduling meetings, appointments, conference rooms, and office events
• Prepare, update, and distribute reports, spreadsheets, correspondence, and other administrative documents
• Monitor and maintain office supply inventory and coordinate ordering as needed
• Enter, update, and maintain information in company databases and internal systems
• Support onboarding, administrative projects, and department initiatives as assigned
• Maintain a professional and welcoming office environment for employees, visitors, and vendors
• Complete all required initial PATHS training (HIPAA, compliance, security, and role‑specific workflows) within onboarding timelines
• Participate in required ongoing training and demonstrate the ability to retain and apply new knowledge
• Perform other related duties as assigned

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to interact professionally with employees, clients, vendors, and visitors
• Ability to maintain confidentiality of sensitive and protected information
• Strong organizational, multitasking, and time‑management skills
• High level of attention to detail and accuracy
• Ability to prioritize competing tasks and meet deadlines in a fast‑paced environment
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Ability to work independently and collaboratively as part of a team
• Strong problem‑solving and administrative support skills

• High school diploma or GED required
• Associate degree in Business Administration or related field preferred
• One to two (1–2) years of administrative, clerical, office support, or customer service experience preferred