Automotive Warranty Administrator - Milford, DE

Warranty Administrator i.g. Burton Imports | Milford, DE

Are you the person who catches the details others miss? Do you thrive in a fast-paced automotive environment where organization, accuracy, and teamwork matter?

i.g. Burton Imports in Milford is looking for a driven and detail-oriented Warranty Administrator to join our award-winning team. This is more than a back-office position. You'll play a critical role in ensuring our service department operates efficiently while helping maximize manufacturer reimbursements and supporting an exceptional customer experience.

Whether you're an experienced Warranty Administrator, Service Advisor, Parts Professional, or Automotive Technician looking to grow your career, we'd love to meet you.

• Process and submit warranty claims accurately and efficiently across multiple import brands.
• Monitor claim status, resolve rejected claims, and ensure timely manufacturer reimbursement.
• Reconcile warranty schedules and maintain accurate financial records.
• Stay current on warranty policies, recalls, service campaigns, and technical service bulletins.
• Partner closely with service advisors, technicians, parts personnel, and management to ensure proper documentation.
• Track and follow up on outstanding claims to maximize department performance.
• Support our service team and help deliver an outstanding ownership experience for every customer.
• Assist with administrative and customer service responsibilities as needed.

• Previous automotive warranty experience preferred
• Service Advisor, Parts, or Technician experience is a plus
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable working with computers and dealership software
• Experience with Microsoft Excel and Word
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated, dependable, and team-oriented

At i.g. Burton, you're not just filling a position, you're building a career with one of Delmarva's most respected automotive groups.

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Career Development & Advancement Opportunities
• Employee Discounts
• A Supportive and Collaborative Team Environment

For generations, i.g. Burton has built a reputation for excellence, integrity, and employee growth. Many of our team members have built lifelong careers here, and we're committed to helping the next generation of automotive professionals do the same.

Equal Opportunity Employer

i.g. Burton provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status under applicable law.