Administrative Assistant

Banyan Treatment Centers is seeking an organized, professional, and service-oriented Administrative Assistant to join our team in Milford, DE.

This role is ideal for someone who enjoys being at the center of a busy operation — supporting employees, patients, leadership, and visitors while helping ensure the day-to-day administrative functions of the facility run smoothly and efficiently.

• Reports to: Executive Director
• Schedule: Full-time | 8:30 AM–5:00 PM | Monday-Friday

• Play a key role in daily facility operations , providing administrative support to Human Resources, facility leadership, employees, and patients.
• Be a welcoming presence for visitors, patients, and team members while helping maintain a professional and organized environment.
• Support the employee experience by assisting Human Resources with new hire paperwork, onboarding needs, and training compliance.
• Develop valuable behavioral healthcare experience while working alongside clinical, medical, operations, and HR professionals.
• Build transferable administrative skills through exposure to scheduling, financial tracking, documentation, compliance, and facility operations.
• Grow within a national organization that values professional development and internal advancement.

• Assist Human Resources with new hire paperwork, onboarding tasks, and training compliance
• Provide administrative support to facility Directors and other departments as needed
• Answer incoming calls and direct callers to the appropriate department or resource
• Welcome and screen visitors, maintain visitor logs, and provide visitor badges
• Coordinate the scheduling and use of group rooms for employee events, meetings, and classes
• Sort and distribute internal mail for employees and patients
• Maintain and track patient financial accounts, including approved additions and expenditures
• Coordinate approved patient purchases and maintain accurate records of payments and account balances
• Manage petty cash, including balancing, replenishment, and verification of approved requests
• Complete bank and Post Office runs for approved patient and facility needs
• Secure, document, and maintain patient personal property and funds upon admission
• Coordinate the return of patient property and funds during discharge and maintain accurate records in applicable systems
• Assist departments in obtaining required patient signatures and notarize documents when authorized
• Provide facility tours to prospective patients and other approved visitors
• Maintain accurate administrative records and support day-to-day facility operations

• High school diploma or equivalent
• Minimum of 2 years of administrative experience
• Strong customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to maintain professionalism and confidentiality when handling sensitive information

• Some college education
• Previous experience in a substance use disorder, mental health, or psychiatric treatment setting
• Experience with KIPU EMR
• Working knowledge of Microsoft Word, Excel, and Outlook
• Previous experience supporting Human Resources, healthcare administration, or facility operations

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.