Admin, Administrative​/Clerical, Office Administrator​/ Coordinator

Collision Repair Center Office Administrator

Location: Preston Autobody of Wilmington

Employment Type: Full-Time

Schedule: Monday–Friday

We are looking for a professional, organized, and customer-focused Office Administrator to join our busy collision repair center. This position plays an important role in keeping the office running efficiently while providing excellent experience for our customers.

The ideal candidate is dependable, detail-oriented, comfortable working in a fast-paced environment, and able to communicate effectively with customers, insurance companies, technicians, and management.

• Greet customers and provide a professional, friendly experience
• Answer phones, emails, and customer inquiries
• Schedule vehicle drop-offs, pickups, and appointments
• Assist with customer check-in and check-out
• Maintain accurate customer and repair-order information
• Process paperwork, invoices, payments, and documentation
• Communicate with insurance companies and assist with claim documentation
• Assist estimators and management with administrative tasks
• Monitor repair orders for missing information or documentation
• Coordinate rental vehicle information and transportation needs
• Make customer follow-up calls and provide repair status updates
• Maintain organized office files and records
• Assist with accounts receivable and other office duties as needed
• Maintain a clean, organized, and professional front office
• Follow company processes and procedures to ensure a consistent customer experience

• Competitive pay based on experience
• Full-time position with consistent hours
• Medical, dental, and vision benefits
• Paid time off
• 401(k) opportunities
• Career growth opportunities
• Professional and team-oriented work environment
• Opportunity to work with an established collision repair organization

• Previous automotive, collision repair, dealership, or office administration experience preferred
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers and Microsoft Office
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Professional appearance and attitude
• Ability to work effectively as part of a team
• Experience with collision repair management systems is a plus CCC ONE