Customer Success Manager; Tech Startup

Headquarters: Remote

URL:

We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.

Monthly salary range: $2000 – $2500 USD.

You’ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.

If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!

This position is ideal for someone who’s tech‑savvy, thrives in fast‑paced environments, and is passionate about delivering high‑quality service experiences.

This role is set as a long‑term independent contractor position.

• Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success.
• Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.
• Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.
• Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.
• Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.
• Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.
• Smart Support Optimization
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  Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.

• Minimum 1 year in customer service, ideally in a startup or technology environment.
• Familiarity with Airbnb and the vacation rental market.
• Tech‑savvy, proficient in using support software and quick to learn new tools and systems.
• Forward‑thinking, intuitive, and action‑oriented.
• Detail‑oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.
• Strong problem‑solving abilities and a customer‑focused mindset.
• Personable with exceptional communication skills (written, verbal, and in video).
• Able to thrive in a fast‑paced, demanding startup environment.
• Fluent in English.

• Be part of a growing Canadian tech company with a global reach.
• Work in a flexible, remote environment.
• Enjoy continuous opportunities for professional growth.

• Growth opportunities
• Remote work environment
• Collaborative and fun team
• Public holidays off
• Vacation accommodation benefits