More jobs:
Customer Care Assistant; dining area Gardens
Job in
Lancashire, New Castle County, Delaware, USA
Listed on 2026-06-05
Listing for:
McDonald's UK
Full Time
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Location: Lancashire
As a Customer Experience Leader (CEL) at McDonalds, you are the face of hospitality in the restaurant. You create feel-good moments by connecting with customers and ensuring every guest enjoys a welcoming, seamless, and friendly experience from the moment they enter to the moment they leave. This role blends customer service, hospitality, and operational excellence to enhance guest satisfaction and promote a culture of care.
Key Responsibilities:
Greet and Engage Guests:
Welcome all customers with energy, friendliness, and professionalism. Proactively approach guests to offer assistance, answer questions, and provide a personalized experience.
Hospitality and Atmosphere:
Maintain a clean, inviting, and comfortable dining environment. Anticipate guest needs and resolve issues in real-time to exceed expectations.
Order Assistance:
Support guests at self-order kiosks, mobile order pickup, and traditional counter service. Offer guidance on menu options, promotions, and customization.
Problem Resolution:
Handle guest concerns with empathy and effectiveness. Use feedback to improve overall guest satisfaction and elevate service standards.
Promote Products & Services:
Inform customers about new items, loyalty programs (e.g., My Mc Donalds Rewards), and digital ordering tools.
Team
Collaboration:
Work closely with the kitchen and front counter crew to ensure orders are accurate, timely, and complete. Support drive-thru and dine-in operations as needed.
Brand Ambassador:
Represent McDonald's core valuesservice, inclusion, integrity, and community. Promote a positive, team-oriented workplace culture.
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