Customer Care Assistant; dining area Gardens

Position: Customer Care Assistant (working dining area) China Gardens
Location: Lancashire

As a Customer Experience Leader (CEL) at McDonalds, you are the face of hospitality in the restaurant. You create feel-good moments by connecting with customers and ensuring every guest enjoys a welcoming, seamless, and friendly experience from the moment they enter to the moment they leave. This role blends customer service, hospitality, and operational excellence to enhance guest satisfaction and promote a culture of care.

Key Responsibilities:

Greet and Engage Guests:
Welcome all customers with energy, friendliness, and professionalism. Proactively approach guests to offer assistance, answer questions, and provide a personalized experience.

Hospitality and Atmosphere:
Maintain a clean, inviting, and comfortable dining environment. Anticipate guest needs and resolve issues in real-time to exceed expectations.

Order Assistance:
Support guests at self-order kiosks, mobile order pickup, and traditional counter service. Offer guidance on menu options, promotions, and customization.

Problem Resolution:
Handle guest concerns with empathy and effectiveness. Use feedback to improve overall guest satisfaction and elevate service standards.

Promote Products & Services:
Inform customers about new items, loyalty programs (e.g., My Mc Donalds  Rewards), and digital ordering tools.

Team

Collaboration:

Work closely with the kitchen and front counter crew to ensure orders are accurate, timely, and complete. Support drive-thru and dine-in operations as needed.

Brand Ambassador:
Represent McDonald's core valuesservice, inclusion, integrity, and community. Promote a positive, team-oriented workplace culture.