C​/S Training and Education Specialist III Learning Innovation Team

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Join the Division of Social Services as a Training & Education Specialist III. In this role you will advance workforce learning and organizational excellence, supporting all aspects of training and education operations in public assistance programs managed by DSS. Your duties include developing, implementing, and evaluating impactful learning programs, courses, and services, collaborating with employees, agencies, community partners, and stakeholders to research innovative training solutions and recommend continuous improvements.

As DSS staff are located at various sites, you will be required to travel throughout New Castle, Kent, and Sussex Counties.

• Applicants must possess at least one year of experience determining initial and ongoing eligibility for public assistance, healthcare, social service, or related benefit programs.

• Plan, coordinate, and deliver a variety of training and education courses, services, and activities, such as instructor‑led classroom, on‑the‑job or virtual training, workshops, and individual or group activities.
• Organize and prepare materials and equipment such as exercises, handouts, manuals, laptops, audiovisu­al or specialized equipment, or other resources.
• Research and select or recommend the method of delivery, materials, equipment, assistive technology, or activities to promote learning based on evidence‑based and best practices.
• Coach others and provide feedback that fosters learning, understanding, or improved performance.
• Collect and analyze data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Make recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provide technical guidance, advice, and direction on training and education matters and promote the use of related services and resources.
• Prepare and maintain records and reports such as course schedules, rosters, training updates, or records of participation.
• Complete continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the training and education area(s).
• Use automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
• Maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• Operate and maintain training facilities such as visitor or education centers.
• Participate in reviewing, testing, and making recommendations on applicable technology.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Two years’ experience delivering training or education courses, services, or activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, or audiovisual equipment.
• One year of experience preparing and maintaining training or education records and reports such as course schedules, rosters, and records of participation.
• One year of experience researching, selecting, and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
• One year of experience creating methods and tools to analyze and evaluate training or education needs and effectiveness.

This is a casual/seasonal position that is non‑pension eligible and does not provide healthcare or other benefits.