Field Service Supervisor

Carter Machinery

Location: Felton, DE 19943, USA
Category: Service Operations
Posted Date: May 5, 2026
Requisition Number: FIELD
006417
Schedule: Full Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Field Service Supervisor in Felton, Delaware. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise.

Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications;
College/technical degree, or comparable industry experience, preferred.

• Self-starter with strong mechanical aptitude.
• Must have proven leadership and supervisory experience.
• Proficient in use of a computer; able to adapt to changing technology.
• Must have the ability to multitask and prioritize workload to meet competing demands.
• Must possess the ability to quickly evaluate facts and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time‑lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on‑job accidents or safety hazards.
• Must be able to handle large volumes of work in a fast paced environment.
• Must be detail‑oriented and possess strong organizational and planning skills.
• Strong written and verbal communication skills.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Supervisor job, including regularly being required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

This job description is not intended to be all inclusive. Additional duties may be assigned.

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

PI