Territory Supervisor; Northeast - JJMT Vision

Johnson & Johnson Vision is recruiting for a Territory Supervisor. This field-based position is responsible for providing all front line supervisory activity to assigned field service staff. The territory includes all states from Maine to Virginia;
West Virginia;
Ohio;
Tennessee and Arkansas.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned.

• Leadership and team management skills.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication.
• Expertise in the Field Service Industry.
• Excellent interpersonal and customer service skills. Knowledge of company policies.
• Time management and organizational skills.
• Ability to maintain a consistent teamwork mentality.
• Computer skills and knowledge of relevant software applications.

Required:

• At least 6 years of work experience.
• High school diploma or equivalent.

Preferred:

• Bachelor's degree.

The anticipated base pay range for this position is: $94,000.00 - $

• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year.
• Holiday pay, including floating holidays – 13 days per calendar year.
• Work, personal and family time – up to 40 hours per calendar year.
• Parental leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver leave – 80 hours in a 52-week rolling period; 10 days.
• Volunteer leave – 32 hours per calendar year.
• Military spouse time‑off – 80 hours per calendar year.
• Eligibility to participate in the company’s consolidated retirement plan (pension) and savings plan (401(k)).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via  Internal employees contact AskGS to be directed to your accommodation resource.