Scheduler, Healthcare

Job Summary

We are seeking a highly organized, proactive, and customer-focused Scheduler to join our dynamic healthcare team. This vital role supports the coordination of patient services by managing schedules, maintaining accurate records, and ensuring clear, compassionate communication across departments. The Scheduler plays a key role in upholding excellent customer service
, supporting caregivers and patients, and ensuring continuity of care. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced healthcare environment where accuracy, professionalism, and patient experience are top priorities
.

• Coordinate and schedule patient appointments efficiently using Well Sky, Clear Care, and similar healthcare scheduling platforms.
• Manage provider and caregiver calendars to optimize daily operations and minimize scheduling conflicts.
• Conduct insurance verification to support accurate billing, documentation, and service delivery.
• Assist with intake procedures, including collecting patient information and updating electronic medical records.
• Review documentation for accuracy and completeness while ensuring compliance with HIPAA and billing standards.
• Maintain accurate medical and scheduling records through data entry, filing, and system updates.
• Provide exceptional customer service by answering multi-line phone systems with professionalism, empathy, and clear communication.
• Serve as a reliable point of contact for patients, caregivers, and internal staff, addressing scheduling concerns promptly and courteously.
• Support billing and administrative workflows with knowledge of ICD-9/ICD-10, CPT coding, and Medicare guidelines.
• Collaborate closely with clinical and administrative teams to coordinate care plans and specialty services.
• Perform clerical and office support duties, including filing, data entry, typing, and supply management to ensure smooth daily operations.

• Proven experience in medical scheduling within a healthcare clinic, or similar setting (home care or dental office experience preferred).
• Strong working knowledge of Well Sky, Clear Care, and similar healthcare scheduling platforms.
• Solid understanding of medical terminology, insurance verification, ICD-9/ICD-10, and CPT coding standards.
• Demonstrated ability to maintain confidentiality and comply with HIPAA regulations.
• Exceptional customer service skills
  , including professional phone etiquette and the ability to communicate calmly and clearly in high-volume environments.
• Bilingual skills are highly desirable to support diverse patient populations.
• Prior experience in medical billing or healthcare administrative support is a plus.
• Proficiency in Microsoft Office (Word, Excel) and strong data entry skills.
• Ability to multitask, prioritize effectively, and remain organized in a fast-paced environment.

A Scheduler would want to work for our company because the role is deeply connected to our mission of serving others with compassion and care. Schedulers are at the heart of our operations, supporting patients, caregivers, and families while helping bring peace of mind, dignity, and comfort to those we serve. We offer an environment where dependability, kindness, and service are truly valued, and where team members are encouraged to work with integrity, grace, and respect.

For a Scheduler who wants their work to have purpose and impact—not just tasks—our company provides a meaningful and rewarding place to grow.